Accessibility
Luggwoods wishes to be fully inclusive and makes every effort to ensure that the Experience is as accessible to as many guests as possible.
We hope that you find it helpful and informative. If there is anything we can do to help, we’d love to hear from you!
Please get in touch with our Team at info@luggwoods.ie and we will be more than happy to assist you.
Your Luggwoods experience begins as you enter the majestic forest, set in the foothills of the Dublin Mountains Luggwoods is truly a magical experience which takes you back in time to a rustic journey to make special memories for life.
You will be in a group of 15-20 people, and you will walk as a group through the forest, unfortunately there is no option to walk the track on your own. If this is something you want to do, we would suggest you book the last slot on any given day as this is the only time we could accommodate this.
Upon check in you will be greeted by our head Elf who will ask the boys and girls for help in creating some Christmas Magic and join in completing tasks in the forest. This is a 60 minute interactive adventure which creates lots of fun and laughter.
You’ll immerse yourselves in the daily lives of the Elves as they prepare for Christmas. You will meet the Luggwoods Fairy elf in our fairy village who is in fact Santa’s best friend, She will set you some tasks along the way which will have to be completed while meeting a host of special characters including the farmer elf, the Postmaster, the Joker elf and many more.
You will then visit our Reindeer HQ where you will meet Santa’s Reindeer and make some special Reindeer Dust which you can take home and leave for the reindeer on Christmas Night. Then make your way down Reindeer Road where you will see Santa’s magical Sleigh and before you reach Teach Nollaig, Santa’s Magical House.
We respectfully remind guests using mobility aids that we are based in a natural forest environment. Although we lay hundreds of meters of stone-foundation pathways, the outside floor can still be soft, uneven, and muddy, and there are some steep sections to navigate due to the natural lay of the forest.
The experience is in The Lugg Forest which is run by Coillte. As a result, we are unable to install any hard permanent pathways.
The indoor lands of Luggwoods are on a flat surface and there is step-free wheelchair access throughout.
Some of our walkways have wood chip floor covering, which can make moving around in a wheelchair challenging, especially with small casters. If possible, we recommend you bring a wheelchair with off-road tyres, that are suitable for outdoor terrain and environment.
Attachments such as manual or electric front wheel, or electric rear wheel, will assist with geographical features. Please note this terrain can make heavy powered wheelchairs particularly unstable and we do not recommend their use.
Should you wish to hire a wheelchair, we kindly ask that this is arranged privately prior to your visit, as we are unable to provide wheelchairs onsite.
The journey to meet Santa through the forest involves nav-igating several steep, natural woodland pathways to reach Teach Nollaig, however once you arrive at Santa’s House the doorways and entry points are very accessible for wheelchairs.
Another option to visit Santa in Luggwoods is to book the Santa Express. Santa express cuts out all of the Forest track and takes you straight to the Santa House to mee Santa. For more information on this please click here.
When you access the forest track there are several steep, natural woodland pathways throughout the forest. (See Map Below) If you have any concerns on the day of your visit, please speak to staff member or a member of Management. Please kindly note that Luggwoods Staff are unable to assist with wheelchair transfers or aid with pushing wheelchairs along this pathway
Please note that Luggwoods operates as a one-way system, and it is not possible to re-visit any areas of the Experience once you have moved onto the next stage. To help give you a clearer overview of the journey you will take through Luggwoods, please see the layout below. pathways, and steep inclines have been marked with symbols, as well as clarity over where the Accessible Toilets are available through- out the Experience. From entrance to exit, the total distance to travel in the experience is 500 meters.
We have one accessible toilet in Luggwoods. They are located at the end of the trail near Santa’s House. This toilet is clearly signposted on the day. Each accessible toilet requires use of a RADAR key. If you do not have access to a RADAR key, please speak to any Luggwoods staff who will be happy to assist.
We welcome assistance dogs in Luggwoods! If you are planning on bringing a guide dog, please do let us know beforehand so we can update your booking accordingly. We are unable to accommodate assistance dogs in training, and therefore ask that the relevant training certificates are provided.
We ask that all guests always remain in control of their assistance dog, keeping them on a lead or in a harness. Please note that Luggwood Staff are not able to look after your assistance dog at any point in the Experience. We do not sell food for guide dogs: please ensure that you bring food, and a bowl so your assistance animal can drink regularly throughout the day
All parking in Luggwoods is free of charge and we offer a
limited number of designated parking spaces for guests with accessibility requirements. These spaces are conveniently located next to the entrance of Luggwoods and are managed on a first-come, first-served basis. Should you wish to use one of these spaces, subject to
availability, please show your disability Badge on arrival a the car park entrance.
Luggwood has a First Aid Kit at each end of the trail. Should you require First Aid assistance during your visit, please speak to any Luggwoods staff / Management who will be able to assist.
Any visitor with a hidden disability can collect a complimentary Luggwoods Lanyard during their visit. These act as a discreet sign to staff that an individual may need additional assistance or support. Lanyards can be collected upon arrival at Check-In – please ask one of the Check-In Elves, who will be happy to assist. Additionally, we have red lanyards available, for adults with additional needs who may be attending on a child’s ticket. This is not compulsory but is offered to families who wish this to be recognised.
To help us create memorable magic throughout the Experience, there will be elements of lighting, sound, and other sensory enhancements that we’d like to let you know about to help you prepare for your visit.
Should you need any assistance please do not hesitate to get in touch with us via Facebook messenger, or by directly contacting our dedicated team on
info@luggwoods.ie.
To enable us to help you as quickly as possible, if you have already made a booking, please quote your booking reference number, and contact us on your lead booker’s email address.
In Luggwoods, Luggwood staff are there to provide help and information and will be glad to help you with any questions you have. The Management / Supervisor Team can be found in Luggwoods branded jackets.
If you have any concerns, or questions during your Experience, please speak to one of the Luggwood team, who will be very happy to help.
Some elements of the Experience which may disturb guests with epilepsy or photosensitivity include:
- Stage Lighting
- Lighting changes
- Coloured strobe lights
- Flash Photography
Guests will experience stage lighting in some of the stations as well as strobe lights briefly in the Elf Workshop. There will also be flash photography at the end of your visit on Santa’s Sleigh, at Teach Nollaig and also with your visit to Santa.
Some parts of the Luggwood experience take place in environments that contain loud noises, microphones and guest participation (cheering, clapping, music, etc.) For children with noise anxiety, we recommend you use ear defenders if needed.
We ask you kindly to note that we also include the following throughout:
- Smoke and haze effects
- Falling artificial snow
- Scent machines throughout performances.
Sometimes adults with a hidden disability might benefits from attending on a child’s ticket. In these instances, invite you to book a child ticket for them. Please get in touch with our Team at info@luggwoods.ie and we will be more than happy to help.
